Refund policy

Last updated: November 7, 2026

Returns

Because our products are perishable, we can’t accept returns. If your order arrives damaged, spoiled, or incorrect, email us at grassandgritmeats@pm.me within 24 hours of delivery with a photo, and we’ll make it right with a replacement or refund.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Refunds

We will notify you after we receive your photo and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, ask about an exchange or report damaged items, please contact us at grassandgritmeats@pm.me or use the contact details in our contact information policy.